Full Privacy Policy

If you have forgotten your username, please login with the email address you provided during registration.

If you have forgotten your password, please enter the email address you provided during registration to receive instructions.

If you did not register an email address please contact the YourPlay Help Desk on 1300 838 031 or talk to venue staff.

1. Provider of YourPlay

YourPlay, the YourPlay Website and each YourPlay Account, is provided by Intralot Gaming Services Pty Ltd (ABN 93 136 875 673), solely in its capacity as the holder of the Monitoring Licence and pursuant to a Ministerial direction under section 3.8A.2 of the Act.
You acknowledge and agree that:
1. IGS, in its capacity as the holder of the Monitoring Licence, has certain contractual and statutory obligations to the State to provide the YourPlay system in accordance with the Monitoring Licence and the Act;
2. IGS must all times do all things necessary to comply with the Monitoring Licence and the Act; and
3. IGS is not a Loyalty Scheme Provider and does not provide any form of Loyalty Scheme.

2. Establishing a YourPlay Account

2.1 How to establish a YourPlay Account

You may establish a YourPlay Account by either:

registering for a YourPlay Account as set out in clause 3.1 (Registered Player YourPlay Account); or
obtaining a Casual Player Card from a Gaming Venue (Casual Player YourPlay Account).

2.2 Acceptance of Terms and Conditions

You agree that by accessing the YourPlay Website or establishing a YourPlay Account as set out in clause 2.1, You:

accept these Terms and Conditions and agree to be bound by these Terms and Conditions;
acknowledge that a binding contract is formed between You and IGS based on these Terms and Conditions; and
acknowledge that these Terms and Conditions may be amended from time to time, as set out in clause 15.1.

3. Registered Player YourPlay Account

This clause 3 only applies if You register for a YourPlay Account as set out in clause 3.1.

3.1 Application for Registration

In order to register for a YourPlay Account, You must complete and submit an Application for Registration online at the YourPlay Website or at a YourPlay Kiosk in a Gaming Venue, in person at a Player Service Point, or by contacting the YourPlay Help Desk.
If IGS accepts your Application for Registration, your registration will be confirmed on screen or in person (as applicable) and by email (if You have provided your email address in your Application for Registration).

3.2 Obtaining a Player Card

Within 90 days after the registration of your YourPlay Account (or such other period as notified by IGS from time to time), You must either:
1. obtain a Player Card from a Gaming Venue for your YourPlay Account; or
2. if You already have a Player Card, have your Player Card encoded at a Gaming Venue to include your YourPlay Account details.
If You have not obtained a Player Card, or had your existing Player Card encoded with your YourPlay Account details, within 90 days after the registration of your YourPlay Account (or such other period as notified by IGS from time to time), your YourPlay Account will be cancelled.
If your YourPlay Account is cancelled in accordance with clause 3.2(b), You will not be able to obtain a Player Card for the cancelled YourPlay Account. You will be required to complete the registration process set out in clause 3.1 again in order to obtain a Player Card encoded with a YourPlay Account.
A Gaming Venue will not issue You with a Player Card or encode your existing Player Card with your YourPlay Account details unless You provide the Gaming Venue with Appropriate Identification.

3.3 Unauthorised Use and Loss of Player Card

You agree that as the holder of the YourPlay Account, You are the only person permitted to use your YourPlay Account.
1. obtain a Player Card from a Gaming Venue for your YourPlay Account; or
2. if You already have a Player Card, have your Player Card encoded at a Gaming Venue to include your YourPlay Account details.
You are solely responsible for the use of your YourPlay Account including ensuring that your YourPlay Account PIN, username, password and any other personal information that IGS may use to verify your identity are kept secure at all times.
If your Player Card is lost or stolen, You must notify the Gaming Venue which issued You with the Player Card. Upon such notification, the Gaming Venue can, at your instruction:
1. issue You with a replacement Player Card for the same YourPlay Account, for which You can set new security settings; or
2. cancel your YourPlay Account for the lost or stolen Player Card and assist You to register a new YourPlay Account.
If You become aware of unauthorised use of, or access to, your YourPlay Account, You must notify IGS via the YourPlay Help Desk to, at your instruction:
1. reset the security settings on your YourPlay Account; or
2. cancel your YourPlay Account.
You agree that until such time as You have notified the Gaming Venue of your lost or stolen Player Card, or IGS of unauthorised use of, or access to, your YourPlay Account, IGS will assume that all YourPlay Account activity has been conducted by You, and therefore You will bear any losses suffered due to such unauthorised use.

3.4 Cancellation of your YourPlay Account

Cancellation by You

You may cancel your YourPlay Account at any time:
1. online, via the YourPlay Website;
2. at a Gaming Venue, through a YourPlay Kiosk or with the assistance of Gaming Venue staff at a Player Service Point; or
3. by contacting the YourPlay Help Desk.
Cancellation by IGS

IGS may cancel your YourPlay Account immediately and without notice to you if:
1. You have not obtained a Player Card, or had your existing Player Card encoded with your YourPlay Account details, within 90 days after the registration of your YourPlay Account (or such other period as notified by IGS from time to time); or
2. your YourPlay Account has been inactive for a continuous period of two years; or
3. You have reported unauthorised use of, or access to, your YourPlay Account to IGS (as per clause 3.3(d)).

4 Casual Player YourPlay Account

This clause 4 only applies if You obtain a Casual Player Card and do not register for a YourPlay Account in accordance with clause 3.1.

4.1 Unauthorised Use and Loss of Player Card

You are solely responsible for the use of your YourPlay Account including ensuring that your YourPlay Account PIN, username, password and any other personal information that IGS may use to verify your identity are kept secure at all times.
If your Player Card is lost or stolen,
1. neither the Gaming Venue nor IGS will be able to provide You with a replacement Player Card;
2. You will need to obtain a new Casual Player Card from a Gaming Venue, or register for a YourPlay Account in accordance with clause 3.1, if You wish to continue using YourPlay; and
3. any data stored on the YourPlay Account connected to your lost or stolen Player Card, including Limits set and tracking your use of Gaming Machines, cannot be transferred to the YourPlay Account connected to your new Casual Player Card or a YourPlay Account registered in accordance with clause 3.1.

4.2 Cancellation of your YourPlay Account

Cancellation by You

You may cancel your YourPlay Account at any time:
1. online, via the YourPlay Website;
2. at a Gaming Venue, through a YourPlay Kiosk or with the assistance of Gaming Venue staff at a Player Service Point; or
3. by contacting the YourPlay Help Desk.
Cancellation by IGS

IGS may cancel your YourPlay Account immediately and without notice to you if:
1. your YourPlay Account has been inactive for a continuous period of two years;
2. You breach these Terms and Conditions; or
3. You have reported unauthorised use of, or access to, your YourPlay Account to IGS (as per clause 3.3(d)).

4.3 Expiry of your Casual Player YourPlay Account

Your Casual Player YourPlay Account will expire two years from the date You first use your Player Card.

5. Accessing your YourPlay Account

5.1 YourPlay Website

You may access your YourPlay Account via the YourPlay Website using your YourPlay Account username or email address and password, or using any other means of verifying your identity as required by IGS from time to time.

5.2 Gaming Venues

You may access your YourPlay Account at a Gaming Venue:

through a YourPlay Kiosk, using:
1. your Player Card and PIN;
2. your YourPlay Account username or email address and password; or
3. any other means of verifying your identity as required by IGS from time to time; and
at a Player Service Point using your Player Card and PIN and with the assistance of Gaming Venue staff.

5.3 Help Desk

You may access your YourPlay Account by contacting the YourPlay Help Desk and by providing sufficient information to enable the YourPlay Help Desk operator to verify your identity.
If you are unable to provide the YouPlay Help Desk with sufficient information to verify your identity, you acknowledge and agree that that the YourPlay Help Desk may not be able to allow You to access your YourPlay Account.

6. YourPlay Website

IGS does not warrant:
1. the accuracy or completeness of the YourPlay Website;
2. the information on the YourPlay Website; or
3. that the materials on the YourPlay Website are free of computer viruses or other defects which may corrupt or damage property.
You are solely responsible for implementing virus checks and other procedures to prevent such corruption or damage.
IGS is not liable to You or anyone else if interference with or damage to your computer systems occurs in connection with your use of the YourPlay Website or a linked website.
Any links to external websites from the YourPlay Website are for convenience only and IGS does not purport to endorse such websites and is not responsible for their content.
You must not use the YourPlay Website in any way which is likely to cause harm to the YourPlay Website, including slowing down the operation of the YourPlay Website for other users.

7. Intellectual Property

Unless otherwise indicated, the State owns or licenses from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the YourPlay Website and in all of the material (including all text, graphics, logos, audio and software) made available on the YourPlay website (Website Content).
Your use of the YourPlay Website and use of and access to any Website Content does not grant or transfer any rights, title or interest to You in relation to the YourPlay Website or the Website Content.
Any reproduction or redistribution of the YourPlay Website or the Website Content is prohibited without prior written permission from the State. You must not copy the Website Content to any other server, location or support for publication, reproduction or distribution without prior written permission from the State.
All other uses, copying or reproduction of the YourPlay Website, the Website Content or any part of it is prohibited, except to the extent permitted by law or as permitted in writing by the State.

8. Limit Setting

8.1 Requirement to set Limits

If You choose to establish a Registered Player YourPlay Account, You must select at least one Limit or select the 'no Limit' option before your registration can be completed.
If You choose to establish a Casual Player YourPlay Account, the 'no Limit' option will be set for your YourPlay Account as a default.
You may set Limits for your YourPlay Account by accessing your YourPlay Account in accordance with clause 5.
You may not select more than one Time Limit.
You may not select more than one Money Limit.

8.2 Time Period for Limits

When You select a Limit, You must select a period of time for that Limit (Limit Period). The Limit Period may be daily or weekly.
If a daily Limit Period is selected, each day will commence at 6:00am and end at 5:59am the following day.
If a weekly Limit Period is selected, each week will commence at 6:00am on a Monday and end at 5:59am the following Monday.

8.3 Updating Limits

You may update your Limits by accessing your YourPlay Account.
Subject to clause 8.3(c), if You update a Limit by decreasing that Limit, the decreased Limit will be effective immediately.
If You have reached a Limit and seek to update that Limit by decreasing it, the decreased Limit will be effective only after the Cooling-off Period.
Subject to clause 8.3(e), if You update a Limit by increasing that Limit:
1. the increased Limit will be effective only after the Cooling-Off Period; and
2. You cannot alter that Limit again until the Cooling-Off Period has expired.
Notwithstanding clause 8.3(d), until You are issued with your Player Card (or had your existing Player Card encoded with your YourPlay Account details), any update You make to your Limits is effective immediately.

9. Personalised Alert Message

You may choose to set a personalised alert message, which will be displayed to You on a Gaming Machine when You reach a Limit (or part of a Limit) set by You.
If You do not set a personalised alert message, a standard alert message will be displayed to You on a Gaming Machine when You reach a Limit (or part of a Limit) set by You.
You may update or delete your personalised alert message, by accessing your YourPlay Account.
If IGS, in its sole discretion, considers your personalised alert message to be inappropriate or offensive, IGS will delete your personalised alert message and it will not be displayed to You on a Gaming Machine.

10. Tracking Play

10.1 Commencement and Cessation of Tracking

YourPlay will commence tracking your use of a Gaming Machine once You have inserted your Player Card into the Gaming Machine, and entered a valid PIN.
YourPlay will stop tracking your use of a Gaming Machine if any of the following occur:
1. You remove your Player Card from the Gaming Machine; or
2. the Gaming Machine in which You inserted your Player Card remains inactive for 10 minutes, or any other period prescribed from time to time.
YourPlay will only track your use of one Gaming Machine at a time. If You have multiple Player Cards for the same YourPlay Account and You insert them into multiple Gaming Machines at the same time, YourPlay will only track your use of the first Gaming Machine in which You inserted your Player Card and entered a valid PIN.

10.2 Reaching a Limit

If your use of a Gaming Machine is being tracked and You reach a Limit:
1. your game play on the Gaming Machine will be disabled;
2. a message will be displayed to You notifying You that You have reached a Limit; and
3. a message will be displayed to You, asking You to choose whether to:
  1. stop game play on the Gaming Machine, or
  2. continue game play on the Gaming Machine, even though a Limit has been reached.
If You choose to continue game play on the Gaming Machine, even though a Limit has been reached:
1. game play will be enabled again on the Gaming Machine;
2. YourPlay will continue to track your play on the Gaming Machine; and
3. if You are a participant in a Loyalty Scheme, You will not accumulate any further loyalty points using your Player Card on Gaming Machines until the next Limit Period commences as set out in clause 10.2(c)
If You reach a Limit, the next Limit Period will not commence until after the Cooling-Off Period.

11. Activity Statements

YourPlay will provide You with an annual activity statement, detailing your use of Gaming Machines for the 12 months ending 30 June each year, for the sessions You have used your Player Card in that 12 month period.
You may request or view activity statements at any time, by accessing your YourPlay Account.
Activity statements will be provided to You via your chosen method of delivery, which may be selected and changed by accessing your YourPlay Account.
IGS may, in its sole discretion, limit:
1. the number of times You may receive an activity statement by post; and
2. the period of time which YourPlay retains your activity statements.

12. Privacy Collection Notice

12.1 Data Collected and Retained

When You play a Gaming Machine using your Player Card, IGS will collect and retain all data generated from your use of that Gaming Machine, including but not limited to:
1. the date and time your use of that Gaming Machine commenced and finished;
2. the location of the Gaming Machine; and
3. the amount of money won or lost by You on that Gaming Machine.
When You access your YourPlay Account online via the YourPlay Website or through a YourPlay Kiosk at a Gaming Venue, IGS will collect and retain all data generated from your online access, including but not limited to:
1. the times and dates You access your YourPlay Account;
2. the times and dates You request an activity statement as described in clause 11; and
3. details about the Limits You set using your YourPlay Account.
When You contact the YourPlay Help Desk:
1. IGS will retain all details of your request, including but not limited to:
  1. the date and time of your telephone call;
  2. your name and contact details; and
  3. a description of your request or inquiry; and
2. your telephone call to the YourPlay Help Desk may be recorded by IGS for regulatory, quality or verification purposes.
Without limiting clauses 12.1(a) 12.1(b) and 12.1(c), IGS collects any other information obtained from, or generated by, You or a third party as a result of your use of YourPlay, your YourPlay Account and the YourPlay Help Desk, including personal information and data which reasonably identifies You.
For the purpose of these Terms and Conditions, the data that is described is clause 12.1(a) 12.1(b), 12.1(c) and 12.1(d) is referred to as Data.

12.2 Disclosure of Data

IGS may provide your Data in a de-identified form so that it does not identify You, to the State, the Victorian Commission for Gambling and Liquor Regulation and any other person authorised by the State or the Victorian Commission for Gambling and Liquor Regulation to enable them to analyse YourPlay usage and trends.
IGS may provide each Gaming Venue with :
1. your Data in a form that has been de-identified so that it does not identify You for the purpose of facilitating the use and administration of YourPlay at that Gaming Venue; and
2. personal information, including any Data which reasonably identifies You, for the purpose of Gaming Venue staff providing You with assistance in relation to your YourPlay Account.
If You use your Player Card at a Gaming Machine at Crown Casino, You consent to IGS disclosing to the Crown Casino Operator all Data generated from your use of that Gaming Machine for the purpose of facilitating your use of YourPlay at Crown Casino.
In addition to the disclosures specified above, IGS may disclose your personal information, including any Data which reasonably identifies You, to:
1. third parties and external providers that help IGS deliver YourPlay, for the purpose of those parties helping IGS to deliver YourPlay;
2. IGS' Related Bodies Corporate (as that term is defined in the Corporations Act 2001 (Cth)), including IGS' parent company Intralot S.A. Integrated Lottery Systems and Services (an entity located in Greece and disclosure to whom may result in the transfer of Data, including your personal information, to Greece), for the purpose of those parties helping IGS to deliver YourPlay;
3. an enforcement agency that is approved as an enforcement agency under the Act, for the purpose of law enforcement; and
4. YourPlay Help Desk staff, for the purpose of providing You with assistance in relation to your YourPlay Account.
5. any person appointed or licensed by the State to provide YourPlay in place of IGS.
You unconditionally and irrevocably acknowledge and agree that IGS may use your Data in the manner described in clauses 12.1 12.2 and 12.3:
1. while You have an active YourPlay Account; and
2. after the cancellation of your YourPlay account (whether the cancellation is made by You or by IGS).

12.3 Personal Information and Privacy Policy

IGS collects, uses and discloses your personal information and any Data which reasonably identifies you in accordance with IGS' Privacy Policy, which is available:
1. via the YourPlay Website; and
2. by contacting the YourPlay Help Desk.
By submitting your personal information and other information for the purpose of creating a YourPlay Account (including any Data which reasonably identifies You), You expressly agree to this clause 12 and IGS' Privacy Policy.
IGS will collect and use your personal information and any Data which reasonably identifies You primarily:
1. to allow You to establish and use a YourPlay Account and to access the services of the YourPlay Help Desk and to provide You with any other goods, services and information that You request from us or from other third parties to which we provide goods and services (such as Gaming Venues);
2. to comply with its statutory obligations under the Act;
3. to comply with its contractual obligations to the State; and
4. for other purposes set out in IGS' Privacy Policy.
You consent to the disclosure by IGS of your personal information, including any Data which reasonably identifies You, in the manner described, and to the entities set out in, clause 12.2.
If You do not provide the necessary Data and/or personal information requested by IGS, IGS may not be able to establish or maintain your YourPlay Account, assist You at the YourPlay Help Desk or provide You with any other goods, services or information that You request from IGS or from Gaming Venues in connection with YourPlay.
IGS’ Privacy Policy explains how IGS will collect, use, store and disclose your personal information, including any Data which reasonably identifies You, and the way in which You can access and seek correction of that personal information and Data, or complain about a breach of the Privacy Act 1988 (Cth). IGS’ Privacy Policy sets out how You can contact IGS.

13. System Limitations

13.1 System Delay

In some instances, there may be a delay in Data regarding your game play being transmitted between a Gaming Machine and YourPlay.
IGS will endeavour to ensure that YourPlay tracks your game play in real time, however IGS:
1. makes no representations or warranties about the accuracy of Limit messages or other information regarding your game play displayed to You on a Gaming Machine; and
2. does not guarantee that a message notifying You that You have reached a Limit will be displayed to You on the Gaming Machine as soon as a Limit is reached.

13.2 Crown Casino

Subject to clause 13.2(b), You may only play Unrestricted Gaming Machines at Crown Casino if, amongst other requirements as prescribed by the State, your Player Card is inserted into the Unrestricted Gaming Machine and You have not reached a Limit.
If YourPlay fails to operate at Crown Casino, You may use an Unrestricted Gaming Machine for a period of time and in a manner as prescribed by the State.
If You use an Unrestricted Gaming Machine as described in clause 13.2(b), You acknowledge that:
1. You do so at your own risk;
2. your game play on that Unrestricted Gaming Machine will not be tracked or recorded by YourPlay; and
3. You will not be notified if You reach one or more of your Limits while playing that Unrestricted Gaming Machine.

14. Liability and Indemnity

14.1 No representation

You unconditionally and irrevocably acknowledge and agree that IGS makes no representation or warranty as to:

the suitability or appropriateness of YourPlay for your individual circumstances;
the suitability or appropriateness of any Limit set by You while using YourPlay; or
the accuracy or completeness of any activity statement which is generated or issued by IGS pursuant to clause 11.

14.2 No representation

Except to the extent that liability cannot be excluded at law, neither IGS nor the State will be liable to You in respect of any loss or damage suffered by You arising directly or indirectly from or in connection with:

your use of YourPlay or the YourPlay Website;
a failure by You to keep your YourPlay Account PIN, username or password secure which results a third party accessing your YourPlay Account;
the loss or theft of your Player Card;
the cancellation of your YourPlay Account by IGS in accordance with clause 4.2(b);
a failure of YourPlay to function accurately;
the unavailability of YourPlay online or at a Gaming Venue;
damage or destruction of the YourPlay Website or IGS' central computer system, servers or records;
any delay, however caused, which prevents or hinders the tracking of any Limits You may have set and your game play on a Gaming Machine (including as a result of a system delay as described in clause 13.1) and which results in You exceeding any Limit set by You;
any delay, however caused, which prevents or hinders the generation or issue of an activity statement to You;
unauthorised use of your YourPlay Account;
You electing to continue game play at a Gaming Machine, after You have been notified that You have reached a Limit;
a breach by You of your obligations under these Terms and Conditions;
the operation or conduct of a Loyalty Scheme of which you are a member by a Loyalty Scheme Provider (including the accumulation, use or redemption of loyalty points);
any act or omission of a Gaming Venue or a Loyalty Scheme Provider in relation your use of Gaming Machines; and
You electing to continue game play at an Unrestricted Gaming Machine at Crown Casino, after You have been notified that YourPlay is not operating.

14.3 Exclusion of consequential loss

IGS expressly excludes all liability for special, indirect or consequential loss or damage, including without limitation, pure economic loss or loss of or damage to reputation or goodwill, howsoever caused.

14.4 Indemnity

You indemnify IGS, each Gaming Venue and the State (and each of their respective members, representatives, officers, employees, contractors and agents) (Indemnified Parties) from and against all claims, losses and liabilities, arising directly or indirectly from or in connection with your use of YourPlay, except for any claim, loss or liability which results directly from a negligent act, negligent omission or wilful misconduct of any of the Indemnified Parties.
IGS holds the benefit of the indemnity in clause 14.4(a) on trust for each of the Indemnified Parties and You acknowledge that IGS may enforce such indemnity on behalf of all or any of the Indemnified Parties.

15. General

15.1 Amendment to Terms and Conditions

IGS may amend these Terms and Conditions at its discretion from time to time.
If IGS amends these Terms and Conditions, IGS will post an updated version of these Terms and Conditions on the YourPlay Website.
By continuing to use your Player Card following the posting by IGS of an updated version of these Terms and Conditions in accordance with clause 15.1(b), You will be deemed to have accepted the amendments to the Terms and Conditions.

15.2 Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws in force in Victoria and You irrevocably submit to the exclusive jurisdiction of the courts of Victoria in respect of any such dispute or matter arising from these Terms and Conditions.

15.3 Force Majeure

IGS is not liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is due to circumstances beyond IGS' reasonable control which results in IGS being unable to observe or perform on time an obligation under these Terms and Conditions, including, without limitation, acts of God, acts of government or acts of third parties (including war or other hostility, terrorism, national or international disaster, fire, explosion, power failure, Internet failure, equipment failure or strike or lockout).

15.4 Survival

These Terms and Conditions survive the termination of your YourPlay Account, as applicable.

15.5 No waiver

No waiver by IGS of any breach of these Terms and Conditions operates as a waiver of any other breach, and the doing and/or omission of any act, matter or thing whatsoever by IGS, its related entities, employees or agents (which but for this clause ought or might amount to a waiver of IGS' rights in respect of any such breach or default) does not operate as a waiver in any way of IGS' rights and powers in respect of such breach or default.

15.6 Severance

15.7 Novation

IGS may assign or novate its rights and obligations under these Terms and Conditions to any person appointed or licensed by the State to provide YourPlay in place of IGS without notice to You.

16. Definitions and Interpretation

16.1 Definitions

In these Terms and Conditions, unless the context otherwise requires:

Application for Registration means the form titled 'Register for YourPlay'.

Appropriate Identification means such current and valid forms of identification from You as a Gaming Venue requires in its sole discretion.

Casual Player Card means a Player Card which is not allocated for a particular person's use of YourPlay.

Cooling-Off Period means 24 hours, or the scheduled commencement of the next Limit Period (as You have selected for a Limit), whichever is the later.

Crown Casino means the 'Melbourne Casino' as defined in the Agreement which is scheduled to the Casino (Management Agreement) Act 1991.

Crown Casino Operator means the casino operator of Crown Casino as licensed under the Casino Control Act 1991.

Data has the meaning given to that term in clause 12.2(a).

Gaming Machine has the same meaning that it has in the Act.

Gaming Venue means an approved venue as defined in section 1.3 of the Act or premises approved for gaming under a casino licence, that authorises the operation of Gaming Machines, issued under the Casino Control Act 1991, and includes, where applicable, the operator licensed to operate that venue or premises.

IGS means Intralot Gaming Services Pty Ltd (ABN 93 136 875 673)

Limit means a Money Limit and/or Time Limit.

Limit Period has the meaning given to that term in clause 8.2(a).

Loss means the cumulative amount You have bet on Gaming Machines (in dollars and cents) over the Limit Period chosen by You, less the cumulative amount You have won on Gaming Machines over that Limit Period.

Loyalty Scheme has the same meaning that it has in the Act.

Loyalty Scheme Provider has the same meaning that it has in the Act.

Money Limit means the maximum Loss nominated by You that You will sustain over your chosen Limit Period.

Monitoring Licence means the licence issued to IGS under section 3.4.46 of the Act.

Player Card means a card which enables You to access and use YourPlay at Gaming Machines.

Player Service Point means a place set aside in a Gaming Venue for the purposes of providing assistance to users of YourPlay.

Pre-Commitment System has the same meaning that it has in the Act.

State means the State of Victoria.

Time Limit means the maximum cumulative amount of time (in hours and minutes) spent playing Gaming Machines over your chosen Limit Period, nominated by You.

Terms and Conditions means these Your Play Account Terms and Conditions.

Unrestricted Gaming Machine means those Gaming Machines at Crown Casino where spin rate, bet limit, autoplay and note acceptors are unrestricted.

You means a person who establishes a Your Play Account in accordance with clause 2.1.

YourPlay means the Pre-Commitment System and associated services provided by IGS as the holder of the Monitoring Licence and pursuant to a Ministerial direction under section 3.8A.2 of the Act.

YourPlay Account means your account with IGS, which enables You to access and use YourPlay.

YourPlay Help Desk means the customer service assistance centre for YourPlay, contactable on 1300 838 031.

YourPlay Kiosk means a dedicated terminal in each Gaming Venue, which allows You to access YourPlay and your YourPlay Account.

YourPlay Website means the internet site www.yourplay.com.au.

Website Content has the meaning given to that term in clause 7(a).

16.2 Interpretation

In these Terms and Conditions, unless the context otherwise requires:

the singular includes the plural and vice versa;
where a word or phrase is defined, its other grammatical forms have a corresponding meaning;
headings are for convenience and do not affect interpretation;
a reference to a clause is a reference to a clause of these Terms and Conditions;
a reference to any document or agreement includes a reference to that document or agreement as amended, novated, supplemented, varied or replaced from time to time;
a reference to a party includes its executors, administrators, successors, substitutes (including persons taking by novation) and permitted assigns;
a reference to writing includes any method of representing words, figures or symbols in a permanent and visible form;
references to time are references to the time in Melbourne, Victoria;
references to any statute, regulation, by-law or guideline or to any provision of any statute, regulation, by-law or guideline include any modification or re-enactment of, or any provision substituted for, and (in the case of a statute) all statutory and subordinate instruments issued under, such statute, regulation, by-law or guideline or such provision; and
the words "including", "include" or other similar expressions (in any form) are not words of limitation.

Privacy Policy and Collection Notice

This document sets out:

In Part A, the matters described in Australian Privacy Principle (APP) 5.2 (as part of the Privacy Act 1988 (Cth) (Privacy Act)) as they relate to Intralot Gaming Services Pty Ltd ACN 136 875 673 (which, for the purpose of this document includes any of its Related Bodies Corporate, as that term is defined in the Corporations Act 2001 (Cth)) (IGS) when IGS collects personal information about you in connection with the Victorian electronic gaming pre-commitment system (YourPlay).
In Part B, the matters described in APP 1.4 (as part of the Privacy Act) as they relate to IGS and Intralot Australia Pty Ltd ACN 114 435 534 (IA) (which, for the purpose of this document includes any of their Related Bodies Corporate, as that term is defined in the Corporations Act 2001 (Cth)) (together, Intralot, we, us, our). Part B of this document is IGS and IA’s Privacy Policy.

A. Collection Notice

IGS collects personal information about you primarily:

to allow you to establish and use an account which enables you to access and use YourPlay (YourPlay Account), to access the services of the Pre-Commitment Service Desk (YourPlay Help Desk) and to provide you with and other goods, services and information that you request from us or from other third parties to which we provide goods and services (such as gaming venues in Victoria);
to comply with its statutory obligations under the Gambling Regulation Act 2003 (Vic) (GRA);
to comply with its contractual obligations to the Victorian Government; and
for other purposes set out in IGS’ Privacy Policy, which is available at www.yourplay.com.au.

If you do not provide the necessary personal information requested by IGS, IGS may not be able to establish or maintain your YourPlay Account, assist you at the YourPlay Help Desk or provide you with any other goods, services or information that you request from IGS or from gaming venues in connection with YourPlay.

IGS may disclose your personal information to:

YourPlay Help Desk staff, for the purpose of providing you with assistance in relation to your YourPlay Account;
third parties and external providers of services that help IGS deliver YourPlay;
an enforcement agency that is approved as an enforcement agency under the GRA; and
IGS’ Related Bodies Corporate, including its parent company Intralot S.A. Integrated Lottery Systems and Services, which is located in Greece.

By providing your personal information to IGS, you consent to the terms of this Collection Notice and to the terms of IGS’ Privacy Policy.

IGS’ Privacy Policy is available at www.yourplay.com.au and it explains how IGS will collect, use, store and disclose your personal information and the way in which you can access and seek correction of that personal information or complain about a breach of the Privacy Act. IGS’s Privacy Policy also sets out how you can contact IGS.

B. Privacy Policy

Intralot is committed to providing you with the best possible customer service experience. Intralot is bound by the Privacy Act, the APPs and the Privacy and Data Protection Act 2014 (Vic) and the Victoria Information Privacy Principles which set the standard for how we deal with your personal information.

You can find more information about the Privacy Act and the APPs at the Office of the Australian Information Commissioner’s website at: www.oaic.gov.au.

IGS is also required to comply with Division 6 of Part 8A of the GRA in relation to information collected by IGS through YourPlay.

1. About Intralot and this Privacy Policy

IGS is the holder of the monitoring licence issued by Ministerial direction under section 3.4.46 of the GRA (Monitoring Licence), pursuant to which IGS provides the electronic monitoring system for all hotel and club gaming machines in Victoria.

IGS also provides the Victorian electronic gaming pre-commitment system and associated services (YourPlay) and provides technical support to gaming venues and players in Victoria via the Pre-Commitment Service Desk (YourPlay Help Desk).

IA manages and maintains the lottery system for the Government of Western Australia, Lotterywest, and provides software and support services to Lotterywest.

This Privacy Policy sets out the manner in which Intralot collects, uses, discloses and manages your personal information. By:

visiting our websites, http://www.yourplay.com.au (YourPlay Website) or http://www.igsmonitor.com.au (IGS Website) (together, Websites);
submitting your personal information and other information for the purpose of establishing an account which enables you to access and use YourPlay (YourPlay Account);
accessing your YourPlay Account online via the YourPlay Website, the YourPlay Kiosk or the YourPlay Portal at a gaming venue in Victoria;
contacting the YourPlay Help Desk;
playing an electronic gaming machine in Victoria using a YourPlay player card including by setting any form of loss or time limit on your gaming machine play;
asking to be placed on one of our mailing lists;
making an enquiry about our products and/or services;
becoming a client or debtor of Intralot;
acquiring goods through our websites or otherwise;
supplying goods or services to us; or
entering into an agreement with us,

you have taken to have read, and agree to the collection, use disclosure and handling of your personal information in accordance with this Privacy Policy.

While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so if, on reading this policy, you are unclear on any of the matters or simply want more information, please contact us by using the contact details provided below.

2. Collection of your personal information

We aim to collect personal information only if it is reasonably necessary to providing the service, product or information you have requested from us.

Personal information has the meaning given to that term in the Privacy Act and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.

In the course of providing you with products and services, Intralot collects personal information in a variety of ways.

IGS may collect personal information about you when you:

visit the YourPlay Website or the IGS Website;
submit your personal information and other information for the purpose of creating a YourPlay Account;
use YourPlay;
access your YourPlay Account online via the YourPlay Website, the YourPlay kiosk or the YourPlay Portal at a gaming venue in Victoria;
contact the YourPlay Help Desk;
play an electronic gaming machine in Victoria using a YourPlay player card including when you set a loss or time limit on your machine play;
use your YourPlay registered player card or casual player card at a gaming venue in Victoria; or
contact IGS in your capacity as a venue operator.

IA may collect personal information about you during the course of providing services to Lotterywest.

Intralot will also collect personal information about you when you:

ask to be placed on one of our mailing lists;
make an enquiry about our products and/or services;
become a client or debtor of Intralot;
acquire goods through our websites or otherwise;
supply goods or services to us; or
enter into an agreement with us,

3. What personal information does Intralot collect?

In general you can assume that Intralot collects and holds the following personal information about you:

your name;
your address;
your email address;
your use of the goods and services which are provided by Intralot to you; and
your telephone and fax number.

In addition to the information set out above, if you have a YourPlay Account, IGS may also collect and hold the following personal information about you:

your name, address and any other details provided when you sign up to YourPlay either at a gaming venue or online;
data collected through the YourPlay system when you play a gaming machine using your YourPlay Player Card, such as the date and time your use of a gaming machine commences and finishes, the location of the gaming machine, the amount that you wage on a gaming machine, including the amount of money won or lost;
dates and times of when you access your YourPlay Account;
dates and times you request activity statements;
if you set loss limits or time limits on your game play at a gaming machine in Victoria, the details of those loss limits or time limits;
when you contact the YourPlay Help Desk, IGS will retain all details of your request, including but not limited to, the date and time of your telephone call, your name and contact details and a description of your request or inquiry. Your telephone call to the YourPlay Help Desk may also be recorded by IGS for regulatory, quality or verification purposes;
any other information collected by IGS from you or a third party as a result of your use of the YourPlay system or your YourPlay Account.

The information collected by IGS as the holder of the Monitoring Licence and as the provider of YourPlay is collected on behalf of, and owned by, the State of Victoria.

In addition to the information set out above, IA may also collect and hold personal information relating to your participation in:

a Victorian public lottery which was conducted prior to 31 January 2015; or
a lottery which is conducted by Lotterywest.

For each visitor to our Websites, we may also collect the following non-personally identifiable information:

browser type, version and language;
operating system;
pages viewed while browsing the Websites; and
page access times and referring website address.

When you access our Websites you may be required to submit personally identifiable information. This may include a unique username and password, or information which is required to recover a lost password.

4. How we collect personal information

Unless it is unreasonable or impracticable to do so, Intralot collects your personal information from you directly, including by using cookies on our Websites.

In many cases however, IGS will collect information about you (or third parties associated with you) from a third party such as:

state regulatory bodies, including the Victorian Commission for Gambling and Liquor Regulation (VCGLR) and the Victorian Department of Justice (DOJ);
venue owners or operators in Victoria, including Crown Casino; and
our contractors and service providers, who provide services to us such as the maintenance and support of YourPlay,

or from other third parties.

IA may also collect personal information about you from the VCGLR, the State Revenue Office of Victoria, and in relation to players of the Lotterywest lottery, our professional advisors, lottery retail outlets located in Western Australia and the Government of Western Australia (trading as Lotterywest).

In some cases we will be required or authorised by Australian law, including under the GRA as amended from time to time, or the order of a court or tribunal, to collect personal information about you. In many cases, we are required by statute and under our contractual obligations with the Victorian Government (in relation to IGS) and the Government of Western Australia (in relation to IA) to collect personal information about you.

Accordingly, we collect and hold a broad range of personal information gathered during the course of providing our products or services. However, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to the product, service or information you have requested from us.

At the time of collection, or as soon as practicable after we have collected it, we will take reasonable steps to notify you of the collection and of any matters relevant to the collection, unless it is obvious from the circumstances that you would know or would expect us to have the information.

5. How We Use Cookies

We may use cookies on some areas of our Websites. A cookie is a small file saved on your computer’s hard drive. When you return to our Website, the data saved in the cookie is sent back to the Website. We use cookies to gauge visitor traffic, trends and to deliver personalised content to you while you are at our Websites. The cookies we use in no way give us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Websites.

6. Purpose of collection

We collect personal information primarily to:

provide you with the goods, services and information that you request from us or from third parties to which we provide goods and services, such as gaming venues, including YourPlay;
comply with our statutory and contractual obligations to the Victorian Government (in relation to IGS) and the Government of Western Australia (in relation to IA); and
provide you with information about our products and services.

If it is reasonable to expect that we would use or disclose your personal information for purposes which are related to the above primary purposes, we may also use or disclose that personal information to:

assist you with enquiries or complaints;
develop and improve our customer service;
improve customer service by means of research, marketing, service or product development or planning;
carry out statistical analysis and generate statistical reports in relation to your use of goods and services provided by us (although any such analysis or report will not identify you);
invite you to seminars or events hosted by Intralot; and
inform you of developments at Intralot and other services that we can provide.

If you sign up to YourPlay (whether as a casual or registered member), IGS will collect your personal and other information from you or from gaming venues for the primary purpose of managing and administering the YourPlay program in Victoria and providing you with products and services related to YourPlay, including:

allowing you to access and use the features available under a YourPlay Account;
issuing you with a PlayerCard;
allowing you to set loss limits or time limits on your gaming machine play in Victoria; and
promoting, advertising and marketing promotions to you in relation to YourPlay (including by means of email, SMS, post, telephone calls or in-person presentation).

Information collected through our Websites may be used by Intralot for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at our Websites.

We may share your personal information between IGS and IA for the purposes of providing the services set out above.

We may otherwise use your personal information to comply with any law, including the GRA, and to comply with any lawful request of a law enforcement agency or government authority.

Without limiting the above, IGS will not collect, store, disclose, deliver or use data generated from YourPlay or the monitoring system unless it is to be used for purposes directly connected to the provision of services by IGS in accordance with the GRA, the Monitoring Licence, the direction issued under section 3.8A.2 of the GRA and IGS’ agreements with the Victorian Government in relation to the provision of monitoring and pre-commitment services.

Where possible, we will provide you with a choice to opt-out of certain marketing communications. We will respect your request to decide whether or not to receive these marketing communications.

7. Sharing of your personal information

In some cases, IGS is required to disclose certain personal and other information collected from you under IGS’ statutory and contractual obligations with the Victorian Government and the VCGLR to provide monitoring services and YourPlay and for reporting purposes, including technical standards. Any information Intralot provides to the Victorian Government and the VCGLR will not identify you.

IGS is bound by Division 6 of Part 8A of the GRA in relation to the disclosure of certain information collected from you via YourPlay and the associated YourPlay functions.

IGS may disclose your personal or other information collected to the following third parties:

to the Victorian Government, the VCGLR and any other person authorised by the Victorian Government or the VCGLR in the performance of our functions under Victorian statute and to enable those parties to analyse YourPlay usage and trends (although such information will not identify you);
the monitoring service provider that is appointed by the VCGLR to provide monitoring services in accordance with sections 3.4.59LF or 3.4.59LG of the GRA;
gaming venue owners or operators, including to inform them of statistics in relation to player information and to facilitate the use and administration of YourPlay at that gaming venue (although such information will not identify you);
an enforcement agency that is approved as an enforcement agency by the Minister, as set out in the GRA (i.e., the police, or any other agency such as the VCGLR);
if you use a player card at a gaming machine at Crown Casino, IGS will disclose to the Crown Casino operator all data generated from your use of that gaming machine for the purpose of facilitating your use of YourPlay at Crown Casino;
external providers of products or services that we may use to administer and manage YourPlay, including parties that provide the hardware and software required for YourPlay;
third parties who conduct statistical analysis and generate statistical reports on our behalf, or on behalf of the Victorian Government in relation to your use of goods and services provided by us (although any such analysis or report will not identify you); and
YourPlay Help Desk staff, for the purpose of providing you with assistance in relation to your YourPlay account.

IA may disclose your personal information to:

the Government of Western Australia, including in relation to Lotterywest for reporting purposes; and
the State Revenue Office of Western Australia.

Intralot may also provide your personal information to:

our professional advisors (including our lawyers and barristers), including for litigation purposes; and
external providers of services that we may use to operate our business and manage our business systems (for example, this may include market research analysts, file storage service providers, database and mailing service providers, couriers and/or freight service providers, printers, call centers, providers of payment processing and identity verification services and IT technicians who may need access when providing on-site support (although it is our practice for them to work under supervision).

Those companies will be permitted to access only the personal information they need to deliver the service to Intralot or to you. Intralot takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Intralot may also disclose your personal or other information to IGS' Related Bodies Corporate (as that term is defined in the Corporations Act 2001 (Cth)), including IGS' parent company Intralot S.A. Integrated Lottery Systems and Services (an entity located in Greece and disclosure to whom may result in the transfer of data, including your personal information, to Greece).

We are not otherwise likely to disclose your information to overseas recipients unless it is with your consent, or the disclosure is required or authorised by law. We will only disclose to overseas recipients if we reasonably believe that the recipient is subject to a law or scheme that will protect your personal information in a way that is substantially similar to the way the APPs protect your personal information, or if we have your consent.

The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.

We will not otherwise disclose information about you unless the disclosure:

is required or authorised by law, including under the GRA, the Gambling Regulations 2015 (Vic) or other gaming related legislation; or
you have consented to our disclosing the information about you.

8. Quality of your personal information

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.

If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.

In the event that we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete, out of date.

9. Securing your personal information

We are committed to maintaining the security and confidentiality of your personal information and we will take reasonable precautions to protect your personal information from unauthorised disclosure, use or alteration. Except where IGS is required to retain your information in its role as Monitoring Licensee or in connection with YourPlay, we will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed. Any data that IGS obtains through YourPlay will be retained and will not be deleted, destroyed or otherwise disposed of except with the written consent of the Victorian Government and in accordance with the Public Records Act 1973 (Vic).

Intralot’s policies and procedures have been certified as ISO 27001 compliant. Our systems are subject to an annual audit which includes system control and penetration and vulnerability testing. In addition to this, IGS is regularly audited by the VCGLR to ensure that its security is in line with the requirements of the VCGLR.

We also have the following security measures in place to protect your information:

our offices are securely locked after hours and our offices require swipe card access;
all computers have password protection;
all computers linked to our intranet are password protected and virus protected;
our office is subject to external and internal camera recording;
our Websites are protected by a firewall; and
our employees sign confidentiality agreements as part of beginning employment at Intralot.

10. Changes to this Privacy Policy

Intralot reserves the right to make amendments to this Privacy Policy at any time for any reason. We will publish any updated Privacy Policy on our Websites.

11. Accessing and correcting your personal information

You have a right to request access to, or the correction of, your personal information that we hold about you, subject to exceptions allowed by law. If you would like to do so, please contact us using the details provided at paragraph 14 below. You may be required to put your request in writing for security reasons.

We will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If we refuse your request we will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal.

12. Change in control of IGS or IA

Subject to our statutory obligations, if we sell or otherwise transfer part or the whole of IGS or IA or our assets to another organisation (including in the course of a transaction like a sale, merger or acquisition or as part of a dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by IGS or IA (including in the course of IGS’ capacity as the holder of the Monitoring Licence and as the provider of YourPlay) may be disclosed to a third party, prospective buyer, transferee, purchaser or insolvency practitioner and that this is reasonable to enable that party to continue, manage, dissolve, restructure or wind-up the business.

13. Complaints

If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the APPs, please contact our Privacy Officer at the details set out below.

In your complaint, please set out the details of your complaint and your contact details. Our Privacy Officer will contact you to acknowledge your request and ask for any other applicable information. Our Privacy Officer will then investigate the issue and advise you in writing of the outcome.

You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.

14. Contacting us

Intralot welcomes your comments regarding this Privacy Policy.

If you have any questions about this Privacy Policy and you are a member of YourPlay, please contact us at the YourPlay Help Desk 1300 838 031.

If you otherwise have any questions about this Privacy Policy and would like further information, please contact our Privacy Officer at the following details.

Email: privacy@intralot.com.au Phone: 1300 838 031

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